Shipping and Cancellation Policy
What are the delivery charges?
Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs.
Orders of Rs 1000 or above are delivered free. Please check with individual Sellers to understand their delivery charges.
Shopping Zone doesn't deliver items internationally.
What is the estimated delivery time?
It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following reasons:
- The Seller offering the product
- Product's availability with the Seller
- The destination to which you want the order shipped to and location of the Seller.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.
Seller does not/cannot ship to my area. Why?
It’s because due to following reasons:
Whether your location can be serviced or not depends on
Whether the Seller ships to your location
Legal restrictions, if any, in shipping particular products to your location
The availability of reliable courier partners in your location
Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit.
I need to return an item; how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
For return of the product please get in touch with our Customer Service Team at 09282323232 (or) 09290110011.
Wherever possible our Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our logistics, you can return the item through a third-party courier service. Third party logistics cost will be borne by the customer.
Exchange on Products can be made within 30 days from the date of receipt.
Exchange is not allowed on all the products*.
The exchange order will be shipped out once your original item is returned to us.
Note: If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned product will be issued.